Removals Italy Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Italy provides removal, packing, storage and associated services in the United Kingdom, including services connected with moves to and from Italy and other European destinations. By booking or using our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Company refers to Removals Italy, the provider of removal and associated services.
Customer refers to the person, firm or company who requests the services and is responsible for payment.
Services refers to any removal, packing, loading, unloading, transport, storage, disposal or related services provided by the Company.
Goods refers to the items, belongings or property that are the subject of the Services.
Contract refers to the agreement between the Company and the Customer comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.
2. Scope of Services
The Company offers residential and commercial removal services, including packing, loading, transportation, unloading and, where agreed in writing, storage and disposal services. Services are available for moves within the UK and for international moves, including to and from Italy.
Any additional services requested by the Customer that are not specified in the written quotation or confirmation are subject to availability and may incur additional charges. The Company reserves the right to decline any work that it considers unsafe, unlawful or beyond its reasonable capabilities.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate details of the property, access conditions, inventory of goods, special handling requirements and destination. Quotations are normally based on this information and, where appropriate, a survey or assessment carried out by the Company.
Quotations are valid for the period stated on the quotation. If no period is stated, the quotation is valid for 30 days from the date of issue. Quotations are subject to change if the Customer's requirements or circumstances differ from those originally described.
3.2 Confirming a booking
A Contract is formed when the Customer accepts the quotation in writing or in another form agreed by the Company and pays any required deposit. The Company will issue a booking confirmation setting out the agreed services, dates and charges.
All bookings are subject to availability. The Company does not guarantee specific dates or times until the booking has been confirmed and any initial payment has been received.
3.3 Changes to bookings
If the Customer wishes to change the date, time, destination, inventory or any other aspect of the booking, the Customer must notify the Company as soon as possible. The Company will use reasonable efforts to accommodate changes, but cannot guarantee availability. Changes may result in revised charges or additional fees.
4. Customer Responsibilities
The Customer agrees to.
Provide accurate, complete and up-to-date information about the Goods, addresses, access conditions, parking arrangements and any special requirements.
Ensure suitable access is available for the removal vehicle at both collection and delivery addresses, including any required permits or parking arrangements.
Pack the Goods safely and securely, unless the Company has agreed to provide packing services. The Company is not liable for damage arising from inadequate or improper packing carried out by the Customer.
Ensure that all Goods to be transported are properly prepared, including disconnecting appliances, securing loose parts and removing fixtures, unless otherwise agreed.
Be present, or ensure a responsible representative is present, at the collection and delivery addresses to supervise and sign any relevant documentation.
Comply with all applicable laws and regulations, including customs requirements for international moves.
5. Goods that Cannot be Carried
The Customer must not submit for removal or storage any of the following items without the Company’s prior written consent.
Hazardous, flammable, explosive, corrosive or toxic substances, including gas bottles, fuels, chemicals and solvents.
Perishable items, live animals, plants or foodstuffs that may deteriorate or cause contamination.
Illegal items or items prohibited by law or by transport and customs regulations.
High-value items such as jewellery, cash, important documents or collectibles, unless expressly agreed in writing.
If such items are submitted without consent, the Customer does so at their own risk and may be liable for any loss, damage or expense caused to the Company or third parties.
6. Payments and Charges
6.1 Pricing
Charges are based on the services specified in the quotation or booking confirmation and may take into account distance, volume or weight of Goods, access conditions, special handling requirements and service area.
Additional charges may apply for waiting time, delays beyond the Company’s control, extra labour, changes in inventory, additional journeys, storage, tolls, ferry charges, customs fees or other expenses reasonably incurred in carrying out the services.
6.2 Deposits and payment terms
The Company may require a deposit at the time of booking. The amount and due date will be stated in the quotation or booking confirmation. The balance of the charges is usually payable before or on the day of the move, as specified by the Company.
Payment must be made using a method accepted by the Company. The Company reserves the right to withhold commencement or continuation of services if payment is not received when due.
6.3 Late payment
If the Customer fails to pay any amount on time, the Company may charge interest on the overdue amount at a reasonable rate and recover any costs incurred in chasing payment. The Company may retain possession of the Goods until full payment has been received, in accordance with its rights under applicable law.
7. Cancellations and Postponements
7.1 Cancellation by the Customer
If the Customer wishes to cancel the booking, they must notify the Company as soon as possible. The following cancellation charges may apply unless otherwise stated in the quotation or confirmation.
If cancellation occurs more than 14 days before the scheduled service date, any deposit may be refunded, less any reasonable administrative costs.
If cancellation occurs between 7 and 14 days before the service date, the Company may retain part or all of the deposit.
If cancellation occurs less than 7 days before the service date, the Company may charge up to 75 percent of the agreed price.
If cancellation occurs less than 48 hours before the service time, the Company may charge up to 100 percent of the agreed price.
7.2 Postponement by the Customer
If the Customer wishes to postpone the services, the Company will make reasonable efforts to reschedule. Depending on the notice given and availability, postponement fees may apply, particularly where the Company has incurred costs or reserved specific resources.
7.3 Cancellation by the Company
The Company may cancel or suspend the services if.
The Customer fails to pay any amount when due.
The Customer breaches these Terms and Conditions or gives incorrect or incomplete information.
Conditions at the collection or delivery address are unsafe or unsuitable.
Events occur that are outside the Company’s reasonable control, making it impossible or unsafe to carry out the services.
In such cases, the Company will, where possible, offer an alternative date or partial refund, depending on the circumstances and costs already incurred.
8. Liability and Limitations
8.1 General liability
The Company will exercise reasonable care and skill in providing the services. The Company’s liability for loss of or damage to Goods is limited as set out in this section and in any specific insurance provisions agreed with the Customer.
8.2 Exclusions
The Company is not liable for.
Loss or damage arising from inherent defects, pre-existing damage, poor construction, or natural deterioration of Goods.
Damage resulting from inadequate or improper packing by the Customer.
Loss of data or software on electronic devices.
Damage caused by atmospheric or climatic conditions, including damp, mould, rust or temperature changes, unless directly caused by the Company’s negligence.
Consequential or indirect losses such as loss of profits, loss of opportunity, emotional distress or inconvenience.
8.3 Limits of liability
Unless otherwise agreed in writing, the Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable sum based on the value of the Goods and the price of the services. Any specific limits will be stated in the quotation or confirmation.
The Customer is responsible for arranging additional insurance cover if required. The Company may offer or recommend insurance options but does not provide insurance advice.
8.4 Notification of loss or damage
The Customer must inspect the Goods on delivery and immediately notify the Company of any obvious loss or damage. Any claims must be made in writing within a reasonable period, usually no more than 7 days from delivery, or from the date the Customer became aware of the loss or damage. Failure to notify within this period may affect the Company’s ability to investigate the claim.
9. Waste, Disposal and Environmental Regulations
Where the Company agrees to remove and dispose of unwanted items, this will be carried out in accordance with applicable waste and environmental regulations. The Customer must clearly identify items for disposal, and the Company may charge additional fees based on the nature and volume of waste.
The Company will not dispose of hazardous, clinical or prohibited waste. The Customer must not request disposal of any items that are unlawful to transport or dispose of. If such items are discovered, the Company may refuse to carry them and may recover any costs incurred as a result.
The Company will use lawful disposal routes, which may include recycling centres, licensed waste facilities or other appropriate services, in line with environmental responsibilities.
10. Delays and Events Beyond Control
The Company will use reasonable efforts to carry out the services on the agreed dates and within estimated timeframes. However, the Company is not liable for delays or failures caused by events beyond its reasonable control, including but not limited to adverse weather, traffic conditions, road closures, vehicle breakdowns, industrial disputes, accidents, customs delays, or acts of authorities.
In such circumstances, the Company will make reasonable efforts to minimise disruption and complete the services as soon as reasonably possible. Additional costs arising from significant delays not caused by the Company may be charged to the Customer.
11. Access, Parking and Property Damage
The Customer is responsible for arranging suitable parking and access for the Company’s vehicles at both collection and delivery locations. Any parking charges, fines or penalties incurred due to inadequate arrangements may be charged to the Customer, unless caused by the Company’s error.
The Company will take reasonable care to avoid damage to property while carrying out the services. The Customer should take reasonable steps to protect floors, walls and fixtures where necessary. The Company is not liable for normal wear and tear or minor scuffs that may occur despite reasonable care.
12. Storage Services
Where storage is provided, the terms of storage, including charges, access, notice periods and liability, will be set out in the quotation or storage agreement. The Customer must ensure that no prohibited or hazardous items are placed into storage. Storage charges must be paid in accordance with the agreed payment schedule. The Company may exercise a lien over stored Goods for unpaid charges and, after giving appropriate notice, may arrange for sale or disposal in order to recover outstanding sums.
13. Data Protection and Privacy
The Company will process personal data in accordance with applicable data protection laws. Personal information provided by the Customer is used for the purpose of providing services, handling payments, managing bookings and complying with legal obligations. The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the services, comply with law or with the Customer’s consent.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the services, they should notify the Company as soon as possible so that the concern can be investigated and, where appropriate, resolved. The Company aims to handle complaints promptly and fairly.
If a dispute arises that cannot be resolved directly between the parties, either party may consider using mediation or another form of alternative dispute resolution, where appropriate, before resorting to court proceedings.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided under them, or their subject matter or formation.
16. Amendments and Severability
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless a change is required by law or expressly agreed with the Customer.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if this is not possible, deleted. The remaining provisions will continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with the quotation or booking confirmation and any additional terms agreed in writing, constitute the entire agreement between the Company and the Customer in relation to the services. The Customer acknowledges that they have not relied on any statement, promise or representation not set out in the Contract.
By proceeding with a booking or using the services of Removals Italy, the Customer confirms that they have read, understood and accepted these Terms and Conditions.
