Removals Italy Privacy Policy
This Privacy Policy explains how Removals Italy collects, uses, stores and protects personal data in connection with our removals and related services. It applies to all Removals Italy customers and prospective customers in our service area, as well as website visitors, suppliers and other business contacts whose personal data we process in the course of our activities.
1. Data Controller and Scope
Removals Italy is the data controller responsible for the processing of personal data described in this Privacy Policy. This Policy applies to all personal data that we process in connection with enquiries, quotations, bookings, performance of removal services, after-sales support, marketing activities and the operation of our website and online tools.
By using our services or contacting us, you acknowledge that you have read this Privacy Policy. We may update this Policy from time to time, and the latest version will apply to all ongoing processing activities.
2. Categories of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us:
Customer and enquiry data: name, address, contact details, preferred communication language, details of the property and access, inventory details relevant to the move, dates and locations of collection and delivery, billing and payment details, and correspondence with you.
Website and communication data: information that you provide through online forms, quote requests and live chat, as well as technical information such as IP address, device identifiers, browser type, date and time of access, pages viewed and referring pages. Where cookies or similar technologies are used, they are described in a separate cookie information notice where applicable.
Supplier and partner data: identification and contact details of suppliers, subcontractors, agents and other professional contacts, together with contractual and invoicing information needed for our business relationship.
Special category data: we do not intentionally collect special categories of personal data, such as health information, unless you voluntarily provide it where it is strictly necessary for the safe execution of our services. For example, you might inform us of mobility issues relevant to access at a property. In such cases, we limit use of this information to what is necessary and apply additional safeguards.
3. Purposes and Lawful Bases for Processing
We process personal data only when we have a lawful basis to do so under the EU General Data Protection Regulation. Depending on the context, we rely on one or more of the following bases:
Contract performance: to take steps at your request before entering into a contract, and to perform a contract with you. This includes handling enquiries, providing quotations, booking and organising removals, collecting and delivering goods, communicating about service delivery, processing payments and handling complaints or claims.
Legal obligations: to comply with legal and regulatory requirements, including tax and accounting rules, insurance and liability obligations, and statutory record-keeping duties.
Legitimate interests: to pursue our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing and improving our services, managing our relationship with customers and suppliers, monitoring service quality, preventing fraud and misuse of our services, and defending our legal rights.
Consent: in certain situations we rely on your explicit consent, for example for optional marketing communications or, where required by law, for the use of non-essential cookies and similar technologies. When processing is based on consent, you are free to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
Customer and contract data are generally retained for the duration of the contractual relationship and for the period necessary to comply with legal, tax and accounting obligations and to establish, exercise or defend legal claims. This period may vary depending on statutory limitation periods under applicable law.
Enquiry data that does not lead to a contract may be kept for a limited period to respond to follow-up requests, manage our internal records and improve our services. Where possible, such data will be minimised or anonymised over time.
Technical and website usage data are kept for the periods necessary for security, maintenance and analysis purposes, after which they are deleted or anonymised.
5. Data Sharing and Processors
We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, always under appropriate data protection safeguards.
Service providers and processors: we may engage third-party processors to provide services such as information technology support, hosting and maintenance, customer relationship management tools, payment processing, accounting and administrative services. These processors act on our instructions and are bound by contractual obligations to protect personal data in line with the GDPR.
Operational partners and subcontractors: for certain moves, particularly cross-border or complex relocations, we may work with local partners, agents or subcontractors. We share only the data necessary to perform the requested services, such as contact details, addresses and relevant job information, and require those partners to process personal data in compliance with data protection laws.
Professional advisers and authorities: we may share data with insurers, legal advisers, auditors or public authorities where necessary to comply with legal obligations, to protect our rights or to respond to lawful requests.
International transfers: where our service providers or partners are located outside the European Economic Area, we take steps to ensure that an adequate level of protection is in place. This may include reliance on adequacy decisions or the use of standard contractual clauses approved by the European Commission.
6. Data Security
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training, confidentiality agreements and regular review of our security practices.
While we take reasonable precautions to safeguard your personal data, no transmission or storage system can be guaranteed to be completely secure. We continuously work to maintain and improve the level of protection.
7. Your Rights Under the GDPR
If you are located in the European Union or the GDPR otherwise applies to our processing of your personal data, you have the following rights, subject to the conditions and limitations set out in the law:
Right of access: you can request confirmation as to whether we process your personal data and obtain a copy of that data, together with information about the processing.
Right to rectification: you can request correction of inaccurate personal data and completion of incomplete data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for the processing.
Right to restriction of processing: you may request that we restrict processing of your data in certain situations, for example while we verify the accuracy of the data or assess an objection.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, where technically feasible.
Right to object: you can object at any time to processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims. You always have the right to object to direct marketing.
Rights related to consent: where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
Right to lodge a complaint: you have the right to lodge a complaint with a competent data protection authority if you believe that our processing of your personal data infringes the GDPR. We encourage you to contact us first so that we can attempt to resolve your concerns directly.
8. Policy Application Area
This Privacy Policy applies to all Removals Italy customers and prospective customers within our operating area, including both domestic and international moves originating from or arriving in that area. It also covers personal data processed in connection with our website and our interactions with suppliers, partners and other business contacts.
9. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. When we make material changes, we will take reasonable steps to inform you, for example by updating the date of the policy and, where appropriate, providing a more prominent notice. Your continued use of our services following such updates will indicate that you have read and understood the revised Policy.
